Refund & Returns Policy

At Velora Growth, we stand behind the quality of our services. Please read this policy carefully to understand your rights and our obligations regarding refunds.

1. Digital Services — No Returns

As our services are delivered digitally, there are no physical goods to return. Once an order has been placed and delivery has begun, we are unable to reverse or undo the service provided.

2. When You Are Eligible for a Refund

You may be eligible for a full or partial refund in the following circumstances:

• Your order was not delivered within a reasonable timeframe and we were unable to fulfil it
• You were charged incorrectly or more than once for the same order
• A technical error on our platform caused your order to fail

3. When Refunds Are Not Applicable

Refunds will not be issued in the following cases:

• The order has been fully delivered as described
• You provided an incorrect profile URL or username at the time of ordering
• A drop in followers, likes, or views occurred after delivery due to platform algorithm changes
• Your account was suspended or restricted by the social media platform
• You changed your mind after delivery has started

4. How to Request a Refund

To request a refund, please contact us within 7 days of your order date at support@veloragrowth.com with the following details:

• Your order number
• The email address used to place the order
• A brief description of the issue

We will review your request and respond within 3–5 business days.

5. Refund Processing

Approved refunds will be returned to the original payment method used at checkout. Processing times may vary depending on your bank or payment provider, but typically take 5–10 business days to appear.

6. Contact Us

If you have any questions about this policy, please get in touch:
support@veloragrowth.com